How We Fix It
Bon Air sits about 5 miles out from our shop in Midlothian, close enough that a roller job doesn't turn into a half-day trip, but far enough that we load the truck before we leave - nylon rollers in the common sizes, sealed and unsealed bearings, the track brackets that tend to go bad alongside worn rollers on a door that's been running rough for a while. We pull the old rollers one at a time, check the track for the grooves and flat spots that bad rollers leave behind, and swap in sealed nylon units unless the owner wants steel for a reason. On a typical double door that's usually ten rollers, two cables, and a track alignment check before we call it done. We don't just replace what's obviously broken - if three rollers are shot, the other seven are close behind, so we do the full set. Mixing new rollers with worn ones just moves the next service call up by a year or two, and that's not a trip worth billing twice for.
Where This Job Goes Sideways
The complication in Bon Air is usually the track, not the roller. A lot of houses here date to the 1960s through the 1980s, and the galvanized track from that era has narrower channels than what ships today. Drop a standard replacement roller into an old track and it binds, especially on the curved section near the top where the door changes direction. We carry adapters for the common old-track widths, but on rare jobs the track itself has corroded or bent enough that roller work alone won't fix the noise - the whole track needs resetting or replacing. We'll tell you flat out if that's the case rather than swap rollers that'll bind again in a month. The other place this goes sideways: steel rollers on an older door that's been lubricated with the wrong grease for years. That buildup has to come off the track before new rollers go in, or they'll grind just like the old ones did.
Getting It Booked In
Because we're running the 5 miles from Midlothian rather than sitting a block away, it helps to know roughly what's wrong before we load the truck - loud grinding usually means rollers, a door that jumps or catches partway up usually means the track too. Either way, call and describe what you're hearing and we'll bring the right stock. Roller jobs are usually same-visit work once we're on site; there's no sawdust-and-wait situation here unless the track's bent badly enough to need a part we don't carry on the truck, which is rare but does happen. If that's your case, we'll tell you the lead time honestly rather than guess. For anything beyond rollers - openers, springs, full door swaps - that's a different page, not this visit.
